Instructions for paying a facility's invoice in the QUAD A portal.
After an invoice is generated for your facility, you will receive an email with your invoice details. Click the pay invoice button to make a payment.
You must first log into your account to see the invoice. If this is your first time logging into your account you will need to reset your password. To reset your password, click the forgot password link then type in your email address and click the Send reset link button. Please note that the email address for your account will be the email address your facility’s invoice was sent to.
Next, go to your email and open the QUAD A – Forgot Password email. To set a new password click the Set a New Password button. You will be redirected to the reset password page. Simply enter the desired password and confirm the password. You will then be able to login to view your invoice. Please note that passwords are case sensitive.
Once you log in, you will be redirected to the Invoices screen which will allow you to easily pay your invoice. When you are ready to make payment click the pay button. On the first screen you will need to enter your billing information. This billing information will be saved automatically for future payments. The second screen will allow you to choose your payment method, pay by bank transfer or by credit card.
If you will be paying via Bank transfer, either ACH or Wire transfer, you must first contact your bank or financial institution to initiate your payment. Once you have provided the necessary information and the transaction has been processed you will receive a confirmation number from your bank. Once you have received your payment confirmation number you will be able to complete the payment information.
Select the Bank Transfer option and enter the confirmation number in the confirmation number field. You will then be able to add any descriptive notes if necessary. Your bank transfer will be received by QUAD A within two to three business days. At that time, QUAD A will verify the confirmation number and validate the payment made. You will then receive a notification that your facility invoice has been paid.
If you will be paying via credit card, simply select the Credit card option. Once available click the Add New button to add a new credit card to your account. Fill out the card holder name, credit card number, expiration date, and CVV number as they appear on the card. To save the card information for future payments click the Save button. This will not set the credit card up for automatic payments for future invoices.
Once you have entered the credit card information and have saved it, if desired, click the Next button. The third screen will show a summary of your facility’s invoice. To submit the payment, you will need to click the Pay button. Once the Pay button has been clicked a confirmation screen will appear. Once your payment has been processed successfully your facility’s invoice status will change to Paid.
If you have any questions when submitting your payment, please contact the QUAD A team.